LiveChat

Expand your online sales through an all-in-one live chat app

4.5
G2 user reviews
capterra
4.6
Capterra user reviews
product-hunt-logo
5.0
Producthunt user reviews

LiveChat overview

LiveChat is a robust customer service and engagement platform designed to help businesses connect with their customers in real time. It enables instant communication via chat, enhances customer support with automation, and integrates seamlessly with other tools. By improving responsiveness and delivering personalized experiences, LiveChat helps businesses boost satisfaction and drive sales growth.

What are the features of LiveChat ?

Real-Time Chat Support
Engage customers instantly with live chat for quick problem resolution.
Customizable Chat Widgets
Match chat widgets to your brand’s style for a seamless experience.
Chat Automation with AI
Use AI bots to handle FAQs and route queries to the right agents.
Multi-Channel Integrations
Connect with email, Facebook, WhatsApp, and more for unified support.
Analytics and Reporting Tools
Track performance metrics and optimize customer interactions.
Ticketing System
Manage unresolved queries with an integrated ticketing tool.
Canned Responses
Save time with pre-set responses for common customer questions.
File Sharing
Easily share files during chats for faster issue resolution.
24/7 Availability
Offer constant support through AI-powered chatbots and global accessibility.
  • Real-time chat support
  • Customizable chat widgets
  • Chat automation with AI
  • Ticketing system
  • Multi-channel integrations
  • Analytics and reporting tools

Pros and Cons

Pros
  • Reduce delivery time with custom templates
  • Track effort to impact with OKR planning
  • Manage complex projects at scale
  • Flexible workflows for every team
  • Tasks, docs, spreadsheets, and more
Cons
  • Reduce delivery time with custom templates
  • Track effort to impact with OKR planning
  • Manage complex projects at scale
  • Flexible workflows for every team
  • Tasks, docs, spreadsheets, and more

Customers reviews

Tamana Q.
Strategy Analyst Marketing and Advertising

GetResponse allows me to easily create, send, manage and monitor email responses. The ability to automate the process of creating effective and customized email marketing campaigns for each client is one of the key benefits we emphasize. We save a lot of time creating newsletters because the Email Maker is incredibly easy to use and comes with a variety of themes. Automation is made easy with its high quality templates and responsive, all-in-one features. Its ease of use and customizable features make it ideal for any marketing endeavor.

Denislav Jeliazkov
Founder & Investor

Reputation has a lot of promise, but it’s lacking a layer of polish and integration that allows for it be extremely efficient for power users. It’s clunky to handle if you use it for a lot of tasks/projects.

Denislav Jeliazkov
Founder & Investor

Reputation has a lot of promise, but it’s lacking a layer of polish and integration

Denislav Jeliazkov
Founder & Investor

Reputation has a lot of promise, but it’s lacking a layer of polish and integration that allows for it be extremely efficient for power users. It’s clunky to handle if you use it for a lot of tasks/projects.

Denislav Jeliazkov
Founder & Investor

Reputation has a lot of promise, but it’s lacking a layer of polish and integration that allows for it be extremely efficient for power users. It’s clunky to handle if you use it for a lot of tasks/projects.

Denislav Jeliazkov
Founder & Investor

Reputation has a lot of promise, but it’s lacking a layer of polish and integration that allows for it be extremely efficient for power users. It’s clunky to handle if you use it for a lot of tasks/projects.

Denislav Jeliazkov
Founder & Investor

Reputation has a lot of promise, but it’s lacking a layer of polish and integration that allows for it be extremely efficient for power users. It’s clunky to handle if you use it for a lot of tasks/projects.

Denislav Jeliazkov
Founder & Investor

Reputation has a lot of promise, but it’s lacking a layer of polish and integration that allows for it be extremely efficient for power users. It’s clunky to handle if you use it for a lot of tasks/projects.

Denislav Jeliazkov
Founder & Investor

Reputation has a lot of promise, but it’s lacking a layer of polish and integration that allows for it be extremely efficient for power users. It’s clunky to handle if you use it for a lot of tasks/projects.

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